Last Updated: March 2026
Thank you for choosing ZAHLA SUPERMARKET LTD, a wholesale supplier of drinks and food products. We aim to provide high-quality products and reliable service to all our customers.
This Refund and Returns Policy explains the conditions under which returns, replacements, or refunds may be accepted.
1. Eligibility for Returns
Due to the nature of food and beverage wholesale products, returns are only accepted under specific circumstances.
You may request a return or refund if:
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The product was damaged during delivery
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The product received is incorrect or not what was ordered
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The product is defective or expired upon delivery
All return requests must be reported within 48 hours of receiving the order.
2. Non-Returnable Items
For hygiene and safety reasons, we generally do not accept returns for:
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Opened food or drink products
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Items damaged due to improper storage by the customer
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Products returned after the allowed reporting period
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Clearance or promotional items unless defective
3. Reporting an Issue
If there is a problem with your order, please contact us as soon as possible.
When submitting a request, please provide:
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Order number
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Product name(s)
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Description of the issue
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Clear photos of damaged or incorrect items (if applicable)
This information helps us resolve the issue quickly.
4. Refund Process
Once your request has been reviewed and approved, we may offer one of the following solutions:
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Replacement of the damaged or incorrect product
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Partial refund for affected items
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Full refund if the order cannot be replaced
Refunds will be issued using the original payment method where possible.
Processing time may take 5–10 business days depending on the payment provider.
5. Return Shipping
If a return is approved:
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Customers may be required to return the goods in their original packaging.
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Return shipping instructions will be provided by our support team.
In cases where the issue was caused by our error or damaged delivery, we will cover the return or replacement cost.
6. Order Cancellations
Orders may be cancelled before they are dispatched.
Once the order has been processed or shipped, cancellation may no longer be possible.
7. Inspection of Returned Items
All returned items will be inspected upon receipt. Refunds or replacements will only be issued if the products meet the return eligibility criteria outlined in this policy.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
ZAHLA SUPERMARKET LTD
Website: https://zahlasupermarket.co.uk
Email: info@zahlasupermarket.co.uk
Our team will be happy to assist you and resolve any issues as quickly as possible.